Help Centre

1. Browse the Course Catalogue and select the course of interest.
2. Click “Enrol” to register for the course.
3. Once enrolled, the course will appear in your Dashboard.

Note: Certain courses may require approval before access is granted.

Yes, users may enrol in and complete multiple courses at the same time.

• Ensure you are logged in.
• Check if the course requires approval before access is granted.
• If the issue persists, contact the support team at at ich-capacity@unesco.org

The Dashboard provides access to all enrolled courses, tracks progress and allows users to download certificates.

The platform automatically tracks progress through the Dashboard, where users can:

• Resume courses from where they left off.
• View completed modules and achievements.

Availability of downloadable materials depends on the specific course.

Certain courses provide a certificate upon successful completion.

Once all required modules are completed, the certificate will:

• Be sent automatically via email in PDF format.
• Be available for direct download from the Dashboard.

Self-paced courses have no deadlines.

Facilitator-led courses may have specific completion dates.

Yes, self-paced courses remain accessible for review and retaking.

Facilitator-led courses may have specific conditions for re-enrolment.